How Does Cloudica™ Calculate Active vs. Idle Time?

Cloudica™ tracks user presence by differentiating between active work and period pauses through automated keyboard and mouse detection.

How Active and Idle Time Work

Work Hours (Logged Time): Refers to the total time you are online and logged into the Cloudica™ Desktop App.
Idle Time Trigger: Inactivity is measured when there is no mouse movement or keyboard input. The app begins recording idle time after 4 consecutive minutes of inactivity.
Idle Time Calculation: Although recorded in precise seconds, idle time displays on your dashboard as estimated minutes or hours.
Impact on Total Hours: Idle time is not subtracted from the total worked time displayed on the desktop app or web dashboard.
Auto Sign-Out: After 30 minutes of continuous inactivity, the desktop app automatically logs you out to protect workspace security and prevent untracked time accumulation.

Adjusting Your Logged Time & Inactivity

Requesting Idle Deletion: If you were away from your desk for personal reasons while the app was running, you can submit a request to delete specific idle periods from your account history.
Requesting Work Hour Addendums: If you completed official work away from your computer (such as offline meetings or calls), you can request an addendum to augment and manually add hours to your total logged time.

Want to learn more about managing your time logs?

How to Request Idle Log Deletion — Learn how to remove accidental inactivity periods from your records.

How to Request an Addendum — Follow steps to log manual offline work hours for approval.