How to Check Network Connection in the Cloudica Desktop App

Why a Stable Network Connection Matters

Cloudica™ relies on a stable internet connection to communicate with its servers and sync data in real time. A poor connection can impact the accuracy and timeliness of productivity tracking for remote users.

When the internet connection is unstable:

The app may go Inactive or appear Offline.
Data may still be recorded locally, but it won’t reflect on the web dashboard until the connection is restored.

How to Manually Check Network Connection

You can use the Cloudica™ Desktop App to test your current connection to the servers.

To run a network connection check:

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Open the Cloudica™ Desktop App.
Go to the Menu Bar and click Services.
Select Check Network Connection.
Wait a few moments for the result.

The results will show one of the following:

Excellent Stable connection, real-time data syncing.
Good Moderate connection, possible slight delay in syncing.
Poor Unstable or broken connection, data will only sync once reconnected.

What to Do if Your Connection is Poor

Restart your router or modem.
Contact your internet service provider (ISP) or your company’s IT support team.

Troubleshooting Tip: No Data Captured?

If your internet seems fine but no data is being recorded:

Check your Monitoring Status. You may be set to Incognito, which disables data capture.
Ensure your Cloudica™ Desktop App is up to date. Updates often fix bugs and improve performance.
Still not working? Contact Cloudica™ Support for help.