What Should I Do If Screenshots or Activity Data Fail to Sync?

When the Cloudica™ Desktop App and web dashboard stop syncing properly—or activity data is missing from your dashboard—it is usually due to a temporary network disruption, an expired session, or cached browser data.

Step-by-Step Troubleshooting

1. Check Your Internet Connection:

Verify that your connection is stable. Unstable internet can prevent activity logs and screenshots from reaching Cloudica™ servers in real time.

2. Verify Dashboard Session:

Check if your web dashboard session has expired. If logged out, log back in to refresh the connection to the servers.

3. Clear Browser Cache:

If recent updates were deployed to the web dashboard, clear your browser or tab cache to ensure you are loading the latest interface data.

4. Restart the Desktop App:

Close and re-open the Cloudica™ Desktop App. Restarting triggers an automatic upload of any locally saved data that was captured while offline.