2FA Code Not Appearing in Dashboard

If your Two-Factor Authentication (2FA) code is missing from your web dashboard after the initial setup, you can use the Impersonator feature to retrieve it. This process requires a Manager (someone with administrative access to your Cloudica account) to assist. Phase 1: Manager Setup (Impersonation)  The Manager must first access the User's dashboard through their own account. 

• The Manager logs into their Cloudica dashboard. 
• Click the User Menu and select Manage Users. 
• Locate the specific user's data box and click it to open the User Drawer. 
• Scroll down to the Other Options section and click the Impersonate button. 

Note: This allows the Manager to see the User's dashboard view without needing their private login credentials. Phase 2: Generating the Code Now, the User and the Manager must coordinate in real time. 

• Trigger the Code (User): The User should attempt to log in via the Cloudica Desktop App. This will trigger the 2FA request. 
• Approve Access (Manager): On the "Impersonated" dashboard, a new banner will appear just below the header. The Manager must click this banner and select Allow this device. 
• Share the Code: The 2FA code will now appear on the Manager's screen. The Manager can then provide this code to the User to complete their login.

Phase 3: Ending the Session Once the code is shared, the Manager should exit the Impersonator view to return to their own settings.

• Click the User Menu on the Impersonated dashboard. 
• Select Logout. 
• You will be automatically returned to the primary Manager Dashboard. 

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