2FA Code Not Appearing in Dashboard

If your Two-Factor Authentication (2FA) code is missing from your web dashboard after the initial setup, you can use the Impersonator feature to retrieve it. This process requires a Manager (someone with administrative access to your Cloudica account) to assist.

Phase 1: Manager Setup (Impersonation)

The Manager must first access the User's dashboard through their own account.

Log In: The Manager logs into their Cloudica dashboard.
Navigate to Users: Click the User Menu and select Manage Users.
Open User Profile: Locate the specific user's data box and click it to open the User Drawer.
Activate Impersonator: Scroll down to the Other Options section and click the Impersonate button.

Note: This allows the Manager to see the User's dashboard view without needing their private login credentials.

Phase 2: Generating the Code

Now, the User and the Manager must coordinate in real time.

Trigger the Code (User): The User should attempt to log in via the Cloudica Desktop App. This will trigger the 2FA request.
Approve Access (Manager): On the "Impersonated" dashboard, a new banner will appear just below the header. The Manager must click this banner and select Allow this device.
Share the Code: The 2FA code will now appear on the Manager's screen. The Manager can then provide this code to the User to complete their login.

Phase 3: Ending the Session

Once the code is shared, the Manager should exit the Impersonator view to return to their own settings.

Click the User Menu on the Impersonated dashboard.
Select Logout.
You will be automatically returned to the primary Manager Dashboard.