Troubleshooting

While the Cloudica™ Desktop App is designed to run smoothly in the background, we know that occasional tech hiccups can happen. If your timesheet isn't updating correctly, or if the app is behaving unexpectedly, you are in the right place.

Below is a collection of quick troubleshooting guides to help you resolve the most common issues and get right back to your day.

Quick Fixes for Common Issues

Web Dashboard Out of Sync or Showing Errors

If your Web Dashboard isn't matching what you see on your Desktop App, or if you are running into strange error screens on your browser, old data stored in your browser might be causing a roadblock.

The Fix: Try opening the Web Dashboard in an Incognito or Private browsing window. If it works perfectly there, you just need to clear your browser's cache and cookies. This gives your browser a fresh start and forces it to pull the most up-to-date data from Cloudica™.

Missing or Incomplete Work Hours

If you just finished a shift and your hours look lower than expected, first check if your shift crossed over into a new day (see our guide on Understanding the Midnight Reset on Your Timesheet). If that doesn't apply, your app might have briefly lost connection.

The Fix: Try logging out of the desktop app, closing it completely, and logging back in to force a sync with the Web Dashboard.

Time Syncing Delays

Sometimes there is a small delay between the time tracked on your desktop app and what appears on your Web Dashboard. This is usually due to temporary network congestion or a slow internet connection.

The Fix: Give the system 5 to 10 minutes to catch up. Ensure your internet connection is stable, as the app will safely queue your data locally and upload it once a strong connection is re-established.

Desktop App Freezing or Not Opening

If the app becomes unresponsive or refuses to launch when you click it, a background process might be stuck.

The Fix: Open your computer's Task Manager (Windows) or Activity Monitor (Mac), find Cloudica in the list, select it, and click End Task (or Force Quit). Then, try relaunching the app.