How to Customize the App Configuration

The App Configuration Settings allow Account Owners and Managers to define how the Cloudica™ Desktop App records activity and captures data. These configurations apply to all Remote Users and ensure consistent oversight across your organization.

Accessing the App Configuration Settings

To view or update your monitoring parameters, follow these steps:

Click your profile icon in the top-right corner of the dashboard.
Select Settings from the menu options.
In the left-hand navigation panel, click App Configuration.

Understanding the App Configuration Table

The configuration table serves as your central command for user monitoring. A checkmark indicates that a specific feature is active for that user.

Interface Overview

6a044e3f8cf94Image - App Config Labels.png

Filter User Search for specific individuals by name.
Filter by Team Narrow the list to members of a specific department or group.
Monitoring Options Displays the categories of monitoring settings available.
User Column Lists individual managed users and their current active toggles.
Save Button Located at the top-right; applies all pending changes to the database.

Monitoring Options & Functions

Cloudica™ offers various settings to track productivity and security. Below is a breakdown of what each setting captures:

Snapshots: Captures a webcam image once per minute.
Applications: Logs application names and website URLs. It also triggers a screenshot whenever a user switches between windows.
Screenshots: Periodically captures the entire desktop and the currently active window.
Keystrokes: Records keyboard input during active monitoring sessions.
Location: Tracks the physical geographical coordinates of the device.
Idle Camera: If the Maximum Idle Time is reached, the camera checks for user presence. If the seat is empty, the session is flagged as "Idle" and tracking pauses.
Idle Audio: If a user is present when the Idle limit is hit, the microphone checks for ambient decibels for up to 30 seconds.

Maximum Idle Time: Defines how many minutes of inactivity are allowed before a user is automatically logged out (Default: 30 minutes).
Limit Confidential: Restricts the amount of time a user can remain in "Confidential" status.

Read the Cloudica™ Desktop App: Monitoring & Activity Tracking Overview.

How to Enable or Disable Monitoring

Find the employee in the list or use the Filter tool.
Click the checkboxes corresponding to the features you wish to enable or disable.
Bulk Edit: You may adjust multiple users across various rows before saving.
Click the Save button in the table header.

Requirement: For changes to take effect, the managed user must restart their Cloudica™ Desktop App.

Modifying Time-Based Thresholds

The Maximum Idle Time and Limit Confidential fields require manual numeric input.

To Adjust Idle or Confidential Limits:

Locate the specific column for the user (Maximum Idle Time or Limit Confidential).
Ensure the checkbox for that feature is enabled.
Click into the text field and enter the desired duration in minutes.
Click Save.

Please keep these important reminders in mind: use numeric values only (e.g., 45) for all inputs, and ensure a limit is set on confidential status to maintain compliance with your company private mode policies.