How to Edit the Monitoring Default Settings

The Monitoring Default Settings under the Account Settings allow you to define how the Cloudica™ Desktop App records user activity and what types of data it captures. These settings apply to all Remote Users in your account and are available only to the Account Owner.

Navigating to Monitoring Default Settings

To access and update these settings:

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Click the User Menu at the top-right corner of the dashboard.
Select “Settings”.
In the Left Panel Index, click “Account Settings”.
Scroll to the section labeled Monitoring Default Settings.

Monitoring Options and Their Functions

Below are the monitoring settings you can enable or disable:

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Location Tracks and logs the user’s physical location through the app.
Snapshots Captures images via the device’s webcam once every minute and monitors idle time.
Applications Logs the names of applications used, visited websites, and screenshots whenever users switch between apps.
Idle Monitors periods of inactivity (no mouse movement or keyboard input).
Keystrokes Captures the user’s keyboard input during monitored sessions.
Limit Confidential Prevents users from marking their status as “Confidential” when this toggle is enabled.
Maximum Idle Time Specifies the maximum allowable idle duration (in minutes). If the user is inactive longer than this, they are automatically logged out.

Default idle time setting: 30 minutes

Enabling or Disabling Monitoring Options

To turn a monitoring setting on or off:

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Locate the toggle switch next to the setting.
Click the switch to enable (ON) or disable (OFF) the option.

Changes are saved immediately.

How to Modify the Maximum Idle Time

Idle time is calculated based on user inactivity (no mouse or keyboard activity). You can change the threshold for how long a user can remain idle before being logged out.

To change the maximum idle time:

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Locate the Maximum Idle Time field.
Click inside the text box and enter your preferred duration (in minutes). You can also use the up/down arrows to adjust the time incrementally.
Click outside the box to save your changes.

Ensure the input is numeric and in minutes.